Policies

-Cancellations:

Two full business days (48 hours prior not counting weekends) notice is required when canceling an appointment. Appointments that are canceled or missed without two full days’ notice will be charged to you at the full fee. No future appointments will be scheduled until your fee is paid. All new evaluations scheduled on a Monday will have their credit card charged for the full appointment fee the Thursday prior to their appointment. Your appointment time is reserved for you. We do not double book appointments. If you do not cancel your appointment in advance or do not show up for it, we are unable to see another patient because the time slot was allotted specifically for you.

Phone Calls and Emails

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Phone calls:

Our front office staff answers phone calls every weekday from 9am to 5 pm. If we miss your call, please leave a detailed message as to the nature of your call. We will respond to any messages as soon as possible. If calls are increasing in duration and frequency, this may be a sign that you need to be seen sooner. You will be asked to schedule an earlier follow up appointment. After-hour non-emergency calls or extended telephone consultations during office hours that otherwise would have necessitated an office may be charged. Please note that if you have an emergency, please call 911 or go to the nearest emergency room.

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Email:

E-mail is not a secure method of communication and should not be used to discuss private health information. Please call the office or make an appointment if you have private health information that you would like to discuss. Patients are also encouraged to utilize the Spruce App for faster and secure communication with our office and provider

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Payment:

Payment is due prior to services being rendered. Credit cards will be kept on file to bill for no shows and cancellations. Please contact your insurance company to verify/confirm benefits, especially out of network benefits for outpatient mental health services.